Return Policy
Return & Exchange Policy
Last updated: August 25, 2024
At Abby Home, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy to make the process as easy as possible.
1. Eligibility for Returns and Exchanges
Return/Exchange Window:
You have 3 days from the date your package was delivered to request a return or exchange.
Condition of Items:
To be eligible for a return or exchange, the items must be unused, in their original packaging, and in the same condition that you received them.
Non-Returnable Items:
Certain items are non-returnable, including perishable goods, personalized products, and clearance items. Please check the product description for any specific return restrictions.
2. How to Initiate a Return or Exchange
Step 1: Contact Us:
To start a return or exchange, contact us at [Your contact email] within 3 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return or exchange.
Step 2: Return Authorization:
Once your return or exchange is approved, we will provide you with a return authorization number and instructions on how and where to send your package.
Step 3: Shipping Your Return/Exchange:
You are responsible for the cost of return shipping. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds
Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 days.
Partial Refunds:
In certain situations, only partial refunds may be granted, such as items that are returned in a condition different from when they were sent or items missing parts that were included at the time of sale.
Shipping Costs: Original shipping costs are non-refundable.
4. Exchanges
Exchange Process: If you wish to exchange an item for a different size, color, or product, please contact us at [Your contact email] within 3 days of receiving your order. Once we receive the returned item and verify its condition, we will process the exchange and send out the replacement item. You will be responsible for the shipping costs of returning the original item, as well as any difference in price between the original item and the new item, if applicable.
Availability: Exchanges are subject to product availability. If the item you wish to exchange is out of stock, you may choose to receive a refund instead.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at abbyhomekgl@gmail.com or call us on 0788510869. We will arrange for a replacement or issue a full refund, including the cost of return shipping.
6. Non-Returnable Items
Please note that certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made products
- Clearance or final sale items
7. Contact Us
If you have any questions about our Return & Exchange Policy, please contact us at:
Abby Home
Location:
Kigali Center.
Kn 4 Ave, Kigali/ UTC Door 1.1
Email: abbyhomekgl@kgl.com
Phone: 0788510869
Website: https://www.abby-home.com